Fast food and beverage retail chain, Chaayos, has found itself in a midst of controversy after journalist and MediaNama founder, Nikhil Pahwa, uploaded a video on YouTube, showing that the company has deployed facial recognition systems at its outlets. While the company claims that the new technology will enable seamless payments and faster checkouts, privacy advocates are sounding the alarm bells at the new development.
. @Chaayos doing facial recognition instead of OTP. I took this video today.https://t.co/ecgOf56F2P
Love your chai @Chaayos, but bring back the phone number authentication.
— Ankit (@ankitmalik) November 16, 2019
Featured Image Courtesy: D for Delhi
