Touted as the world’s “most human” Artificial Intelligence (AI) assistant that can “read between the lines” and “understand emotional expressions”, Amelia has the potential to turn India’s healthcare sector into an inclusive one, believes her creator Chetan Dube, CEO of New York-headquartered AI company IPsoft.
The tech Amelia combines automation, cognitive and emotional intelligence with Machine Learning (ML) capabilities to perform as a digital colleague.
But Dube, who left a teaching job at New York University’s Courant Institute of Mathematical Sciences 20 years ago to pursue a career in business, is unperturbed by the talk of job losses as he believes that AI would not displace as many jobs as it would help create.
“We are now at the third version of Amelia, a development process that has been going on for the last 15 years, and she is the industry’s most advanced, conversational AI,” Dube told IANS in an email interview.
“She helps customers open new bank accounts, process insurance claims and register patients for hospital entry. As a whisper agent, Amelia provides her human colleagues with a personalized conversational user interface (UI),” said Dube, who thinks Amelia can do wonders in transforming India’s healthcare sector.
“Amelia allows patients to self-manage in scheduling doctors’ appointments, tests and medicines. She can also offer condition-specific advice and well-curated health management tips. A robust digital colleague like Amelia can free caregivers from high-volume patient needs to provide specialized care for unique or pressing concerns, while subsequently providing patients with enhanced 24/7 access to medical services,” Dube explained.
According to him, common AI assistants like Alexa, Cortana and Siri cannot read between the lines. They cannot understand underlying meanings or emotional expressions. Even when it comes to more advanced AI, the majority of these virtual assistants lack capabilities of contextualizing information as people do, he said.
“When customers or employees interact with Amelia, they don’t feel they are interacting with something artificial due to her advanced empathetic abilities, capacity to switch context and channels, and intelligent responses. Amelia is the only AI on the market that offers all of these features with expert-level accuracy and emotional intelligence,” Dube noted.
The company, which has 16 offices in 13 countries, including one in Bengaluru, helps with the digitization process required in an organisation to deploy Amelia and make her work.
In order to train Amelia, IPsoft and its partners teach her the essential knowledge she will need to understand how a business runs. “Partners provide IPsoft with industry-specific terminology, as well as any required logic frameworks that Amelia needs to learn to develop her decision-making skills,” Dube explained.
